Jump Start

Support

Questions, bugs, or feedback about Jump Start? Email us at jeremiah@virada.net and we'll get back to you within a couple of days. Including your iOS version and what you were doing when the problem happened helps us fix things faster.

Frequently Asked Questions

The camera isn't counting my jumps.

Counting uses the front camera, so it needs to see your whole body. Prop your phone upright at floor level a few feet away, make sure camera access is on in Settings > Jump Start, and turn on counting or filming on the pre-workout screen. Without camera access the workout still runs as a normal timer.

How do I size my rope?

Stand on the middle of the rope with one foot. The handles should reach about chest height, roughly your armpits. Too long and the rope catches the floor; too short and you'll hunch. The in-app guide under How to size your rope walks through it with a diagram.

What does the one-time unlock include?

Week 1 of the plan is free. The unlock opens weeks 2-8 (35 more sessions), saving custom interval timers, and removes the watermark from highlight reels. It's a single purchase, not a subscription.

How do I restore my purchase on a new phone?

Open Settings inside the app and tap Restore Purchases while signed into the same Apple Account that bought the unlock. The App Store handles the rest.

Where are my videos and highlight reels?

Recorded sessions and reels live in the Videos section on the home screen, and stay on your device. Use the share button on a reel to save it to Photos or send it anywhere. Deleting a reel in the app removes it permanently.

How do I log workouts to Apple Health?

Turn on Health sync in the app's Settings and grant access when iOS asks. Completed sessions then log as jump rope workouts with estimated calories. You can review or delete them any time in the Health app.

Can I use a heart rate monitor?

Yes. Enable the heart rate monitor toggle in Settings and the app will connect to a standard Bluetooth chest strap or armband, showing live BPM on the workout screen.

I missed a day. Did I lose my progress?

No. The plan waits for you; the next unfinished session is always up top on the home screen. Only your daily streak resets, and completed sessions stay completed.

How do I delete my data?

Everything lives on your device. Delete individual sessions, videos, and custom timers in the app, remove Health entries in the Health app, or delete the app itself to erase everything at once.